Within the Viridor IT Portal you can:
- Raise an Incident Ticket for an Information Security Incident.
- Raise a Service Request Ticket for Help on Information Security.
The main use of the Incident Ticket is to report something that has happened that needs immediate looking at. Examples are a message on your PC that a virus has been found, or you think you have a malicious email, or you cant access data file, or you think your account has been accessed by someone else, or you think confidential data has been compromised, or you need an user account to be put on hold, etc.
The main use of the Service Request Ticket is for help/advice or assistance on an investigation. Examples are for information about the Viridor Information Security Policy, request on how to secure sensitive data before sharing it, if you need help investigating a potential breach, if you want someone to give you an Information Security Risk Assessment, if you working on a bid and they have asked security questions, etc.
When you raise either type of ticket there is a drop down option to say whether this is sensitive or not. If you chose sensitive the ticket will be sent and shared only with the Information Security Team.
We will be building up articles that will hopefully answer many of the above without you needing to raise a ticket but this will take time.